Customer Testimonials
Had an excellent experience. Purchasing the car was very smooth. Negotiating the price was a very efficient process. I was treated very professionally.
Had an excellent experience. Purchasing the car was very smooth. Negotiating the price was a very efficient process. I was treated very professionally.
They do not work with people. With a 790 credit score i had to pay $8000 on a buy out of $2050.00.from my lease.
Bill explained well what recommend to get service for my car. I saw the status of my car if the service is done it was done for 30mins but Bills took forever to get the paperwork done. I got there at 1030 and didn’t left Honda 1245 so annoying it mostly took my afternoon waiting
They were efficient and courteous and they finished the service ahead of the anticipated time.
She was amazing!!! I have worked with her before and she has always been helpful and nice. She knows exactly how to help someone without pushing them
Kevin Eng at Sierra Honda always provides us with excellent customer service. Our experience with him last week was no exception. He is friendly, courteous, and makes sure we understand what needs to be done and why. We very much appreciate his professionalism, knowledge, and kindness.
Great experience. Kelvin delivered exceptional service. I would recommend to everyone in the area needing work done on their Honda.
It was my first time there. Didn’t know where to check in. Didn’t get acknowledged by the first employee who saw me. The service advisor was friendly and professional. When I picked up my car wasn’t sure who to check in with. Waited at cashier for like 5 minutes no one acknowledged me. Parking in service area is horrible. You have 2 choices back up and risk potential of hitting a car or go around the building with narrow areas. Overall good service.
It was disappointing that I scheduled to have not only my first service but also to address some technical issues in which I addressed over the phone when setting up the appointment and when they called to confirm I would be going in to be told they don’t have time and to schedule for another day. I never had this type of service with Toyota so it’s so disappointing.
They always do a great job, are professional and nice to work with. I have taken my Hondas to this dealership for over 20 years! They always fix the problem!
As usual, Kevin Eng and Sierra Honda took excellent care of my car in this follow-up service visit.
I can't say much, as I have not often requested service from this dealership. However, the offices appeared to be neat and clean, and the various agents seemed efficient at what they were doing at the time.
Excellent customer service from the service dept. They gave a prompt status on the status of repair.
Very fast convenient service always a great experience ! They are very reliable and communicate with you
Great service amazing assistance Billy was great and informed me with all details my car needed
When I take my car for service, I always ask for Billy Tam. He very helpful all the time. For this service, Kelvin Li got the service started and Billy completed the process. Kelvin was also very helpful.
Vanessa was friendly, professional, accurate and courteous and most importantly, not overselling additional work. The work was done within the time stated. The waiting area was pleasant and comfortable.
Kevin was great and very helpful. He provided guidance and was patient with me. Thanks Kevin.
Very helpful and patient. Good customer service. They were able to answer all of my questions
Helpful and welcoming staff. They definitely treat you like family. If I could come again, I would.
Great service and patiently explains all issues with my car. Also, provided transportation from and back to the dealership.
I enjoyed working with Sierra Honda of Monrovia. The were helpful and answered all my questions and concerns.
Great customer service, clear and concise instructions and expectations. Appreciate the status updates. No surprises.
Making the appointment was quick and easy. Kevin is a pleasure to deal with and I feel he is honest about what needs to be done which is extremely important to me.
It is always a nice visit at Sierra Honda. The staff overall is excellent. Thannk you
Great service. Brian provided good information. Made the experience a good one. Will come back in the future.
I’ve had more than a few dealer experiences in my time and I have to say this was my best experience ever. Friendly, straightforward, professional, helpful and understanding of my time constraints. ai really can’t say enough about how friendly and professional Michael was and Robert was a pleasure working with on the finance side. Looking forward to making deals with them again and sending folks their way.
I’ve had nothing but positive experiences with the staff at Sierra Honda of Monrovia, particularly the people working in the service department. On a personal note, filling out these reviews is becoming tiresome because the process kind of sucks.
Kelvin, our Service Manager at Sierra Honda, has served as my primary point of contact since Mr. Howard's departure, and I wish to commend his exceptional service. Kelvin consistently provides a level of service that aligns with the standards of a luxury automotive dealership. Upon my arrival, Destiny consistently offers a warm and familiar welcome during the vehicle check-in process. James and Stephen are also instrumental in meticulously documenting all pertinent details regarding the purpose of my visit. Furthermore, Chris W and Chris B consistently exhibit a welcoming demeanor and proactively inquire about any additional assistance I may require. ... Read More DealerRater - Jul 31, 2026
Kevin Eng is one of the main reasons I come to Sierra Honda dealership. He is very professional, courteous, and friendly.
Everytime I arrive to my appointment for service is fast and they explained everything the service is required.
Billy is so kind, helpful, and articulate. Loved working with him--and they were short-staffed and rushing, but he did not rush me, which I really appreciate.
We have been having our Honda serviced at Sierra Honda for years. They have always been upfront, kind and ready to help.
Kevin is a great guy. He understood what the problem was and how I wanted to deal with it. Everything went smoothly. He handled everything professionally. It would be nice if Honda can offer free scan for DTC for its car that can help in determining the cost of repairs.
From the moment I stepped into this business, I felt welcomed; the process was fast and easy, and I was greeted by a representative who was exceptionally helpful.
The service was great. The service from Kevin Eng from beginning to end was done really well. Kevin kept me informed and communicated with me effectively through out the whole process. Thank you all for your help
Eddie the sales rep was very helpful from the start. We knew what we wanted and he brought the vehicle with no hesitation. Roberto the financial advisor made the contracts fast and esst.
Oscar was amazing. Very responsive and provided amazing customer service from begining to end. Elias was also incredibly supportive and helpful. I forget the name of the finance guy, but he was great as well. Everyone did everything needed and then some to get me into the vehicle I wanted.
I was really helped when it came to all my questions and concerns. I test drove all the cars I was interested in and was shown and the features of each car in depth and felt very accommodated! He should get a raise seriously!
Billy was of great help and they worked on my car very quickly! Great service and customer service. Will be coming back here again
Always easy and fast dealing with this dealership. highly recommended for all your honda/car needs.
They overcharged me. They reduced my bill only after I emailed the general manager and service manager.
Another great experience getting my car serviced at Sierra Honda with Service Advisor Kevin Eng
Billy provided excellent service. He was friendly, efficient, and made my maintenance visit quick and stress-free. He explained everything clearly and was very helpful. Highly recommend!
Putting my full trust and advice in car service. But upon coming to my last visit, the trust in my service was questionable. This could have put my family in a very dangerous driving situation. To know that you put thousands of dollars in servicing your car at big name brand dealership such as this one. Makes you question how you’re being serviced.
Billy Tam was very professional. He made me aware of was most important for my service.
Karen is the best! We specifically requested her - this is the second car we have bought with her assistance. I was able to tell her exactly what we wanted and she was very helpful.
Luis and Mr de ANGELO WERE GREAT I WAS VERY HAPPY WITH THEIR HELP VERY KIND AND BOTH ANSWER ALL MY QUESTIONS I WOULD RECOMMEND THEM .
I am able to get in when needed. I am able to work with Kevin. He is always so helpful!
Good service , good attitude , great help with everything all around a good appointment to go to
Robert provides excellent service. Great experience at Honda of Monrovia. I’ll return for more service.
Very friendly and they explained everything that would be done. Also super clean place to bring my car to,
Andreh was very professional and emphatic. He provided me and my friend an uber to get home. After assessing my car for a noise that I thought was an issue, he did not charge me when they did not find anything wrong or missing. He acknowledged my extended warranty contract agreement. I appreciate the company staff’s honesty and for not trying to charge me unnecessary costs. Thank you, Andreh!
Robert was professional and courteous. He explained the options for my vehicle concerns. I would recommend him for your service needs.
Came in and got everything handled in really fast! Andreh was a big help! Thank you!
Kevin was extremely helpful in helping me when I replaced my side mirror. Thanks, Kevin, for making the whole process so easy.
Billy provided informative and excellent service. I would recommend this Honda service center. Prompt and friendly.
I have had two good experiences at this dealership. They are friendly and are very good about following up.
Excellent customer service. Honda Tech Billy Tam was extremely helpful in explaining a large amount of components that were failing and needed to be replaced. The technical work done was involved but Honda did a great job.
Kevin Eng was very helpful. Kept me informed while my car was being serviced. Thank you.
Kevin was really helpful and made the service process simple and informative, I appreciate the level of care as a first time customer.
Karen G was amazing! She was informative, patient and willing to work with me to make sure I got the deal I wanted. She was absolutely amazing and I will be recommending her to everyone i know.
Dealership had excellent service ! They customized my needs for my car . All staff were friendly .
Billy Tam is a great service advisor and my car was serviced very quickly, will definitely come back in the future!
Can't speak more highly of Kevin here. Patient enough explain details and honest enough to admit mistakes. Great service team.
Vanessa was friendly, personable, and professional throughout my visit. She was prompt in addressing my vehicle’s needs and kept me informed along the way. I brought my Husky with me, and she was incredibly kind and attentive to him too. It made the entire service experience even more enjoyable.
Luis and Yiwen rocked. Very nice and helpful members of the team. Why does this need to be 15 words long?
Billy is the best and always takes the time to explain everything to me and is so flexible on what I need
This dealership has excellent customer service. The work I needed done to my car was done in a speedy and accurate manner.
Kevin is wonderful he explained everything in great detail. Thank you Kevin for your help.
Our representative was very efficient and thorough. They offered a comprehensive diagnostic and helpful assistance with the vehicle. They over delivered on the timeline by returning the vehicle sooner than promised and it has been running smoothly since.
Tom, Karen and Vincent were very helpful and informative, professional and care to win the business.
Kevin is wonderful to work with and we always appreciate his help with making sure we fully understand what is needed on our vehicle. Thanks Kevin!!!
Helpful and informative ! Always making it right. Exceeds expectations of service and hospitality! Appreciates customers loved customer
Great Service, Reasonable price and great customer support. Conveniently located near freeway. Kevin Eng is the best service representative providing an excellent service. Best perk is the Uber service to help customers commute from Dealer to their home.
The Uber was a great touch is making me feel important and valued. Honda did a great job. This is the 4th Honda my family has purchased over the last 20 years.
Good service. Price is OK. Waiting room is OK. Waiting time is too long. No car wash.
Easy access from freeway. Staff got job done, A Appreciated the Uber ride. Would prefer both way option, even if required a discounted add-on to make it more affordable then a self book. Booking appointment caused stress as agent told me to plan for a 5-6 hour wait which was hard to accommodate and had to shift work schedule. Repair was approximated to be 1 hr 15 min by company, but advised it would vary by dealer. Agent at dropoff estimated 2-3 hr and, ended up taking about 2.5 hour for total wait, which is fine. But the original estimate was overkill and ... Read More DealerRater - Jul 10, 2026
I had previously bought a used car for my son before the pandemic, so I went back to Sierra Honda years later to see what options they had. I had done my research and visited Honda locations in Pasadena, El Monte, Alhambra, and Cerritos. Even though there weren't as many certified pre-owned vehicles on the lot, the sales team was helpful in my search. Brandon was an excellent sales professional. After speaking to so many other Honda sales reps from other locations, Brandon stood out. I found him to be sincere and genuine, and never pushy. He went above ... Read More DealerRater - Jul 10, 2026
very pleased with Kevin, was able to get me in and out at a good time. Thank you
Jose was my salesperson. He was helpful, attentive and responsive. And it is ridiculous that I cannot submit this statement unless it is 15 words long. I almost didn’t finish this but thought it would be unfair to Jose.
All associates are polite and professional. They treat you with the utmost respect. Especially jose luis lomeli very knowledgeable in his line of profession.
Billy and the Honda Service Team did a wonderful job on our car. Billy kept me in constant communication about any changes about the service work. Will always request Billy to be my go-to contact at Sierra Honda!
Cameron and Vincent were courteous, supportive and professional. I am grateful for the partnership they provided as I purchased my CRV. Cameron, I learned, was new to his role and hit it out of the park. Treated me very well,
I originally bought my 2004 Element from Sierra Honda. I love my Element. The service staff were exceptional. They explained all repairs.My Element drives brand new. Also, the staff drove me to “work” (I teach ceramics at the San Gabriel Cancer Community.I am very confident with all technicians and service personnel.
Billy Tam was friendly, but very salesy. Without even looking at the car, he made numerous suggestions for additional services & costs. Afterwards, he did not walk through a checklist of the inspection, which did not give me the assurance that they did a thorough inspection. Instead, I got a recommendation for a $3,000 repair that had to happen IMMEDIATELY.
Andreh was great explaining the type of services for requirements service code. Service met the time committed.
This is only on a comment on the dealership as a whole, the process just took a significantly longer time than expected, and some of the initial people that we worked with were not extremely the kindest and a bit judgmental and condescending. But, I can’t say enough about Rosa Martinez and Tom “bald guy”, they were amazing and appreciate them significantly.
The service was great. They returned the car really quick. I was updated on any problems with my car and prices if I wish to repair them, my experience was outstanding with Sierra Honda. Thank you.
Billy Tam was very helpful in expediting my unscheduled service. Service was completed ahead of promised schedule. Billy is always helpful and communicates status of service very well.
Service finished in 2 hours as promised, but there's room of improvement for the waiting area.
Vanessa did an outstanding job! She took excellent care of my car and clarified the specifics of the work performed on my vehicle.
Andreh was great. Answered my questions and very helpful. He made my visit great. Thank you so much for help🙂
Very good customer service and friendly employees will definitely continue to use this dealership in the future
Good service they both help me with both Civic. They made it easy and fast
Very good customer service and friendly employees will definitely continue to use this dealership for my cars
José Lomelí was really great. He was very helpful and courteous. Had an answer to every question I asked and was just Awesome- So much so that we actually bought 2 cars from him!
Damian and Danny my car sales people were amazing and took great care of us.
Provided financial guidance through stressful decision. Allowed me to have my time and didn’t rush the process. I appreciated the dedication to help and patience.
