Customer Testimonials
Good service they both help me with both Civic. They made it easy and fast
Very good customer service and friendly employees will definitely continue to use this dealership for my cars
José Lomelí was Great. He was so easy to work with and so very helpful! Jose took care of Everything and even dropped off my car!
José Lomelí was really great. He was very helpful and courteous. Had an answer to every question I asked and was just Awesome- So much so that we actually bought 2 cars from him!
Damian and Danny my car sales people were amazing and took great care of us.
Provided financial guidance through stressful decision. Allowed me to have my time and didn’t rush the process. I appreciated the dedication to help and patience.
Very friendly staff, provided knowledgeable answers to my concerns. Attentive staff, quick inspection will be back.
For the first time, I attempted to shop for my vehicle via email. Sierra Honda was the first dealership who I contacted that took me seriously. Karen responded to my email with an out the door quote, exactly what I asked for. And guess what? I ended up purchasing my Honda Accord from Sierra.
Andreh was great to work with, and the vehicle service itself was perfectly fine. My only major complaint is the 3% credit card surcharge. Management needs to fix this policy, as passing credit card fees onto customers leaves a poor final impression.
Billy was friendly and worked very hard to please me and pointed out several items he felt needed to be done on my vehicle. One thing I was unhappy about was that I was told my vehicle would be ready between 12 and 2 and it was not. No one contacted me to tell me it was not going to be ready so I had returned the car I had rented for the previous two days around noon. I had a prior commitment that afternoon and had no vehicle to get to where I needed to be. Billy ended up getting me ... Read More DealerRater - Jun 26, 2026
Billy Tam did a wonderful job checking everyone in at the 7:00am hour all by himself as the other co-workers were not there. He constantly apologized for the wait which I felt was minimal for the amount of cars waiting. The service was completed earlier than I expected which I was very grateful for. All I can say is keep the good work. It is much appreciated.
Amazing customer service. Very understanding of situations and just very thankful for their help. Thank you
Service was faster than anticipated, agent was communicative and setting up appointment was easy overall
Eddie Salesman was helpful, the experience went smoothly and I was a satisfied customer with the car I saw online and wanted.
sales team was very honest and easy to deal with. good amount of selection available
My service advisor was very professional and efficient. My vehicle was ready before the time promised.
Staff were friendly and efficient. I dropped off my van and was done with the paperwork quickly. My van was completed in the time promised.
Everyone was helpful and attentive. I went in to look at Cars and was just looking didn't feel pressured but helped at any question I had.
My recent visit to Sierra Honda with my service advisor Billy Tam was the BEST!! Going to get your car serviced can sometimes be intimidating, but Billy makes sure your experience is the exact opposite of that! When I arrived, Billy reviewed the recommended services. This was not simply just a 'read a long list of things my car needs and sign on the line' type of experience and help the next person (I have had that experience at other service centers, who hasn't?) Billy hand wrote a summarized version on a piece of paper and when I asked ... Read More DealerRater - Jun 20, 2026
My service advisor went through the recommendations with my wife didn’t pressure her to do them all and threw in a car wash. Overall excellent experience.
Jose Luis did a wonderful job. He asked what type of car I was looking for, and he showed me the 2026 Honda crv. And the color I wanted. And I love it.
Clean premises and friendly staff.Prices might be higher than other repair shops.Work quality is excellent.
They are very professional. Very much appreciated and I trust them with all my service needs.
It was easy and quick service. Everyone was pretty polite. They told me it was going to take 2 hours and that’s exactly how much it took! Thank you!
i appreciate Oscar’s respectful and professional support! Everyone i spoke with was helpful and i appreciate a business professional attitude without pressure or doing too much!
This was my first time getting service at this location and it’s been the best so far
Vanessa was very attentive and helpful the entire time I was there. Everything went smoothly
Very pleasant dealing with Karen. I did not feel like I was being pressured or held hostage. She is well informed and friendly.
I had great service from all the employees. Will go back got my next car
Salesman Danny was very pleasant and knowledgeable. When I first looked at the car on June 2 he explained many details of the car. Then when I bought the car on June 12, he took another hour to explain the details of the car. John was very pleasant too. But Danny did most of the selling.
Great customer service through the care salesman’s, Danny, sales manager and finance department. Also a great selection of cars!
Appreciate the thorough update and recall on my Prologue. Andreh was very nice and knowledgeable
The service visit was stress-free, with no pressure to purchase additional recommended services. Billy clearly explained the services that would be performed on my car. He identified a legitimate need and provided a courtesy, which reflects good business practices and goes a long way with customers. I truly appreciate being treated with respect, without any pressure to buy additional services or the use of scare tactics. Thank you!
Billy at the service desk went above and beyond to assist me and my husband! He worked so hard to get us the best deal and even more. We couldn’t be happier with the customer service provided at that dealership, would definitely reccommend!
I was very impressed by the in person operator. I was very glad that Sierra Honda got rid of their automated appointment and message system. That system was a mess. I had very good service from Kevin Eng.
Quick turn around time when I took my car in they were giving me constant up dates
He was amazing and did a great job. He helped setup my Bluetooth and radio station.
He was amazing and did a great job. He helped setup my Bluetooth and radio station
The greeting when I pulled into the service drive was instant. The communication with the Service Advisor during the oil change and warranty repair was excellent.
10 stars. Great service, easy to handle paperwork on a computer from home. Quick, easy, convenient pickup from the dealer. Thank you! Karen Goodwin is the best!
Karen is amazing! This is my 3rd car that I have purchased! I would not go to anyone else!
I had a fantastic experience. My service representative Andre was really professional and helpful. Great customer service is offered every visit.
Very good customer service ,nice good attention and able to negotiate to get a good deal for the car that I selected
Great service as always, my car was taken care of quickly and everything was explained clearly. Staff was friendly and professional at all times
Good customer service, as soon as I got there I was attended right away by billy, he explained everything with good communication & my car service was completed well.
Kelvin and his team from start to finish ensured my family and I were taken care of.
experience was great would recommend to family and friends looking for vehicle. great customer service
John and Karen were extremely helpful with my purchase. Both were honest, easy to talk to, and understanding. Tom was easy to work with and very transparent, which I truly appreciate.
Great Service and great advise where i am able to trust Kevin with his professional opinion.
The Honda dealer was helpful and attentive to my need for a new van. I would return to do business with them. Tom Red was also willing to help with the purchase of this vehicle, an excellent manager .Than you
Everything was quick, and they resolved my problem. Personally, I received excellent service And I am very satisfied .
I bought a Certified Pre-Owned Accord, but did not receive a copy of the certified used vehicle inspection report. Also, no document mentions about 2 complimentary oil changes.
Billy is always so knowledgeable and kind. Explains issues in details and offers options to every solution.
Luis was great! He really made it easy and was attentive, courteous and generous! He bought me snacks when the wait time for financing became too long. My only concern was how long it took financing as they had a very time-consuming customer to deal with.
Service was on point very satisfied. I would highly recommend them for your next checkup.
Kevin Eng is the best, This is the only place that I will take my car for services, He treats me like a family member
They were very nice, respectful, and easy to work with. Would highly recommend them to others.
All the staff helpful karen and armando the best will be back for another car from them
Very good customer service by Andreh, he was very helpful with our oil change and tire rotation service.
I am truly grateful for the exceptional and polite service extended by the service advisor, Kevin. The meticulous attention to detail in ensuring the safety of my vehicle and my well-being made the service process much clearer to comprehend. I felt confident that Kevin and his team of automotive maintenance mechanics would deliver outstanding quality and continue to ensure my safe travels. Thank you very much!
They really took care of me. We didn’t waste a lot of time negotiating. They gave me the price I want and they worked quick
This dealership is awesome!! Elias took care of me as soon as I arrived and was very helpful and I told him straight forward what I wanted and he helped me through the whole process of purchasing my vehicle. The staff is very friendly!
They know why. They're are getting a bad score from me.. you should ask them why.
Sweet and simple! Karen and Luis were professional and not pushy. thank you again. I love my new car!
Excellent service and care by Vincent. He was very helpful and supported us through the entire process.
I have been going to Sierra Honda to purchase and service my car for over 20 years, even though there is a Honda dealership closer to my house. Kevin Eng has been my go to service person for most of those years. I know that Kevin will not try to sell me something I don't need. He is as honest as the day is long. His communication skills are most excellent. I just hope he doesn't retire before I quit driving my Honda. Sierra Honda is the only place for me to buy and service my vehicle.
Sierra Honda service department was very attentive and professional. I was there a little early prior to opening and Billy Tam assisted me prior to opening, was super helpful and friendly. His customer service was excellent. I hope next time I go back I will deal with him again. I recommend Sierra Honda .
Vanessa Pinon from the Service Department was very kind, friendly, and professional. She kept me informed about the status of my car throughout the entire process. The dealership should reconsider lowering its prices, as they are still too high for people who want to get their cars serviced there but don't earn high salaries.
Excellent service from Kelvin at Honda! He was professional, friendly, and kept me updated throughout the whole process. He made everything easy and stress-free, and truly went above and beyond to make sure I was taken care of. Highly recommend asking for Kelvin if you want great customer service!
Great friendly service. The location is easy to find and the service associate was helpful and gave thorough explanations.
Not pushy, respectful of my needs and what we were looking for in a car.
We have bought several vehicles at Sierra Honda and have never been disappointed! This time was no different! Vincent was amazing!
Our experience at Sierra Honda was great. I made an appointment with Karen Goodwin, and she had some vehicles ready for me to look at. Karen was very knowledgably of the vehicles. Edgar also took us thru the finance part with ease.
Oscar and his team were very helpful and fast to get me approved! Love my truck!
Dealership was very clean, organized and professional. Everyone was very courteous and professional. It was nice to see customers consistently being helped.
Great staff support, I was able to schedule service easily. They were very helpful and gave clear estimate for both cost and schedule.
Andreh was really helpful and friendly. Always kept me updated on my car making it feel like my car was actually being taken care of.
Karen Goodwin, Is an excellent sales person who takes great care with her customers. She and Armando are the best. I’ve leased 6 Hondas with her over the years. And she also takes care of my wife’s car leases as well. Top notch! Ed Roscetti
Excellent customer service. Very knowledgeable. Honda Tech Billy Tam did a great job explaining some extra work that was needed on my Honda. He was very patient and thorough with his explanation. Very professional.
Vanessa was an excellent service advisor. Would recommend visiting Vanessa for your services. Was very informative and trusting
This was my first time getting a car serviced at Sierra Honda. Everything went seamlessly and communication was great. The Ubers they ordered for me to take me home and back arrived very quickly. I decided to use this dealership because we recently moved to Duarte, so this location was more convenient. I'm glad I wasn't disappointed and that this dealership provided the same level of service (and better) as other Honda service departments.
Really great accommodating us with a same day appt. Timely and courteous and explained all charges before maintenance completed.
Danny and Jose were great! Helped me get into an awesome 2026 Accord sport hybrid with an amazing deal.
Later on, when we actually went and closed the deal, another person Vincent is helping us out. He is also very good.
Andreh was great, very helpful and courteous, staffing was great, experience all around. Will be back for future services!
Keren , was vert helpful , she told me all the information I asked about the vehicle I was interested in!
Service was amazing! Very helpful. The promised time was 11am and got my car at 11:15
John was really kind and professional from the start to finish: from hearing out what we wanted to explaining each car details that we might have missed if we didn't pay attention. The Sierra Honda team made sure that I left from the dealership happy with what exactly I want from my new Honda and tried to match the number with my budget. They listened and understood my situation. I am very grateful to John the Sierra Honda team for their amazing hospitality and will definitely recommend them to my family and friends in the future!
Honest and helpful. Had many issues and faulty work from previous repair shop. Sierra Honda fixed all issues in a timely manner.
Cancel my insurance they like to me and then later, they didn’t respond me back. I’m still waiting. No support from Edgar in finance
Service Andreh is very helpful to explain the problem why my vehicle cannot move for all the lights is turn on the dashboard. The good thing is that he can arrange the urber to drive me home and drive me back to the dealer to pick up my car. Thank you very much Andreh!
Mike did a fantastic job and we were very pleased with our transaction. The dealership was helpful and we would highly recommend them!
The entire experience was great, Edgar was amazing. I would definitely recommend to friends and family. Very friendly and attentive.
Vincent did such a great deal for my wife, I came back for a new car for myself. I highly recommend Vincent!
Kevin has been my service advisor for 12 years and has consistently provided friendly and thorough service. He cares for his customers as if they were family.
I’ve taken my car a few times. Billy has always provided great service. He is very professional. I will definitely continue to take my car to Sierra Honda
Thank you Luis and Javier, for a smooth car purchase experience! The negotiation process between the two salespeople and me was professional. I appreciate how well both gentlemen listened to what I was looking for in a car.
Kevin in service is the Best Tom Redd on sales is Great. Thank You for Your service
The service at this dealership was good. Billy was helpful and friendly and the service was prompt.
Vincent was very helpful very kind, and understood my needs for what type of car I needed. He found exactly what I wanted and I ended up buying it. He’s a keeper.
