Customer Testimonials
Kevin was great. Very helpful and informative. He patiently explained all that my car needed and helped me figure out how to prioritize these repairs based on safety.
Service Rep Vanessa was very clear and helpful with explaining services that were being completed.
Robert was the person over at service department who helped me with my car. He is very professional and helpful. I would not go to anybody else.
Salesperson was excellent, very helpful and knowledgeable of all products interested in. Dealership provided fair value for trade in and dealership went out of their way to obtain the vehicle in model and color I wanted. Was unhappy with the fact that third party warranty was offered instead of preferred Honda Care plan as first option, but dealer supported conversion to Honda Care with appropriate refund once I identified the discrepancy and discussed with them for correction. Think this is more of a fault of Honda Corporation in general for allowing dealerships to authorize more expensive third party options and ... Read More DealerRater - Sep 27, 2026
The cost for oil change is too high. The coupon says $69 for the change,filter, etc. But when I arrived I was told labor to do the change was extra. The $69!was just for the oil itself. This is not truth in advertising, plus it was way too expensive. I was told the same thing when a lady called to ask about my experience. I have always had the service for my car done at your dealership but I’ll have to start shopping around next time.
Prices of services to expensive, the people are nice and willing to help. But expensive
Salesman was kind patient, during my shopping for car i had a few things come up and was unable to continue. But Salesman was available where we left off! Alot of back and forth. I was very happy with his patients.
Thank you Kevin for taking us in a short notice we really appreciate a lot.
Great experience from start to finish! The staff was friendly, professional, knowledgeable, and made the entire car-buying process easy and stress-free.
Very accommodating for my first service appt at this dealership. Everyone was welcoming and friendly.
service was good, Vanessa was very nice and informative. she helped me get my battery replaced without a problem.
Mal servicio, tienen todo el dia el carro para "diagnostico" y al final, no le hacen NADA. solo estafan con eso de la garantía, que no hacen válida, desde el principio deberían decir la verdad. Asi , ya no perdemos tiempo con ellos.
Everyone was great and made the purchase nice and smooth experience. Simple quick and clean negotiation.
Sierra Honda has been a reliable and consistent place for me to have my car serviced. Billy Tam provides excellent service, explains everything clearly while being mindful of cost.
Billy is super awesome as a service executive. He’s on the ball and quick with the updates. Always filling in the gaps in a prompt fashion
Thank you very much for your quick service, and for taking in, we really appreciated a lot,
Kevin has been helpful about my honda for years. He is knowledgeable, kind and I trust what he says. I appreciate his help.
Went in for what Honda said was a 15 minute software update. Wasn't advised that the dealership would also spend time running a routine diagnostic review . . . so I sat longer than anticiapted. But, found out a few items to look into that wouldn't have been considered, so the extra time wasn't a waste.
Kevin, my Service Advisor did a great job communicating with me during my service visit.
Kevin has been helping us for years and we trust his expertise. He is always kind, knowledgeable, and efficient.
Kevin has always been friendly and helpful. Over the years he has helped us a lot. We appreciate all his hard work.
Kevin was great. I appreciate all his work and he kept me apprised at all times about everything going on with my car.
Customer service was excellent. Very satisfied with the assessment and service received throughout the entire process.
Service was great, very attentive. I don't understand though why the only batteries they carry are the really expensive ones. I was stuck having to purchase it.
Very attentive, easy to work with and kept me well informed about everything going on
I had an excellent experience working with Kelvin Li. He was professional, knowledgeable, and courteous throughout the entire service process. He communicated clearly, kept me informed, and made sure everything was handled efficiently. I truly appreciate his attention to detail and outstanding customer service. I highly recommend Kalvin to anyone visiting Honda for service.
Sierra Honda has always gone above and beyond for me. They are the only location I service my Accord.
Kevin Eng always provides great service and assistance whenever I come to this location. Having Kevin at this establishment makes it easier for me to continue to return when I am in need of service
They are very helpful and friendly they answered all of my questions. Definitely recommend this dealership.
Helped within minutes and great hospitality. Very clean and quick service. I appreciate Kevin for welcoming me.
They are on top of what the client needed fot their vehicle and gives imformation what is the best.
Kelvin ensures that we are taken care of. His attention to detail and exceptional service instills a confidence in our Honda experiences.
The service advisor didnt tell me about my battery dying. I went in for warranty work and they did a diagnostic. They saw I needed a bunch of things but failed to tell me there was something wrong with my battery. Either that or the mechanic left the lights on and when I picked it up the battery was dying and nobody told me anything. The next day I couldn't get to work on time because I needed to replace my battery.
Kevin was extremely courteous and efficient. Service was quick and communication was clear. Thank you.
Billy Tamm was very polite and professional. Work was completed earlier than expected. No Surprises.
For over a year I have been taking my Honda to get serviced at Sierra Honda. Service Advisor, Kevin Eng, is welcoming, professional, and takes the time to clearly explain what my car needs without any high-pressure upselling. Kevin answers all my questions and consistently goes above and beyond. Hopefully I won’t need to service my car anytime soon but if I do, I will certainly return to Sierra Honda and request Kevin Eng. Excellent customer service from start to finish!
I had a flat tire and needed to get it fixed. After leasing several Honda’s over the years, I actually the level 2 coverage plan which includes tires, windshields, etc. I’ve only had the vehicle for 3 months and having the coverage made it very easy. Kevin explained everything very clearly and the process was also very easy. Was a great experience
Kevin had excellent customer service skills and helped us with all the questions we had! The service was quick and made sure my car was well taken care of!
Billy Tamm was very polite and professional. Work was completed earlier than expected. No Surprises.
Arrived to the dealership on time and was able to get assistance for my appointment great services.
Advisor was super helpful and friendly. He wasn't pushing at all with the recommended services! Would go back
The dealership was very accomdating with taking care of my car's software recall issue. Even when things didn't go 100% smoothly, I got updates about delays as they came up which is much appreciated.
Kevin took care of my needs for the recall and I was able to return home with an Uber. The service time was within what Kevin told me, so I was happy.
Amazing customer service! Billy and The staff are awesome! everyone was so welcoming and helpful with everything we needed and all our questions and concerns Parts came in faster than expected and my car was ready early!
Always easy to make repair appointments, reliable and honest vehicle service, friendly and positive attitude
Service at Sierra Honda in Monrovia was great. Vanessa provided me with excellent customer service.
Excellent customer service and friendly and knowledgeable staff. Would recommend and would return again in the future.
Billy was very quick and efficient. Very attentive and on time. He included a free wash which was nice.
They listen to my concerns and want to help me solve them in a timely manner.
We will never go anywhere else. Kevin treats us likes neighbors and have been with us through each car we've had, from my first soccer-mom mini van to our son's first Accord. This dealership is efficient and fair and always looks out for us.
The dealer ship was great, clean staff was very friendly and attentive to all our needs during the whole process.
I was able to get the car of my dreams at a fair price with amazing customer service and absolutely no hassles. Dylan, Eddie, and Robert did a great job making sure things worked like clockwork. couldn't be happier
I had my Honda serviced at the dealership. Kevin was easy to work with, explained everything that was being done to my vehicle, and assured me that if there were any problems to contact him directly, and he would address them quickly.
Kevin ran down every item of service needed for my Honda in terms of priority and necessity and listed their prices, enabling me to make decisions. Kevin is very businesslike and professional.
Small yet attentive dealership. Great, quick, and knowledgeable personnel. Accommodating and willing to work with you.
I was referred to this dealership by a friend. I bought the CRV a little over a year ago. When I bought it I was told that I would get 3 free basic services. The first one the dealer honored but this second time they would not and I had to pay. When I asked about it, I got a sales pitch about how I needed to keep the car serviced and that I bought the extended warranty, which is different from the servicing of the car. I did not appreciate that. I know the difference and I know I was ... Read More DealerRater - Aug 30, 2026
My ‘26 CR-V Sport Touring was in for its first service. Process was smooth, both in setting appointment and getting work done. Complimentary Uber back and forth to my home so I didn’t have to sit in the waiting room was appreciated. Experience was straightforward with no upsell or typical dealer service center games.
The Service Manager Kelvin was extremely helpful and professional! The Sierra Honda of Monrovia Service Department is top notch.
I had an issue with the window trim on my vehicle that I initially had difficulty getting addressed. I eventually contacted Kelvin Li, Service Manager, and he was very helpful in resolving the situation.
Kelvin took the time to review my concerns, arranged for the replacement part to be ordered, and personally handled my appointment when I brought the vehicle in. The repair was completed as promised, and I appreciate the way he handled the situation from start to finish.
Thank you, Kelvin, for your professionalism, communication, and willingness to help. I appreciate your assistance and the effort you made ... Read More DealerRater - Aug 27, 2026
Andreh was great to work with, and he got my Civic Hybrid serviced and in compliance with a recent recall quickly and efficiently. I'm actually looking forward to seeing him again when I'm due for regular maintenance.
I was shopping for my daughter’s car and found Sierra Honda of Monrovia, we had such an amazing car shopping experience from our sales Brenden. He was incredibly helpful, knowledgeable, professional, patient and answered all of our questions and making sure we are happy with our car shopping. We truly appreciate the great service and highly recommend him to anyone is looking to buy a vehicle. Thank you Brenden.
I had an easy and excellent experience at Sierra Honda servicing my Honda CR-V.
sales representative Brenden is very responsive and helpful during the negotiation process. The whole purchasing process was smooth.
Kevin Eng was amazing to work with. Very knowledgeable, efficient, and trustworthy. Can easily rely on him since he has been with the dealership for a long time.
Amazing service all around. Sierra was probably the 5th dealership i had called that morning. Initially I spoke with Lupe over on the Chevrolet side. What a breath of fresh air it was to speak with someone who knew their job and could communicate that effectively, efficiently and with friendly professionalism. She gave me an appointment for 1pm. I showed up about 10 min early. Robert met me and listened to me explain the issue with my car, without and judgment of my lack of car mechanics. Then he called over the mechanic, whos name i cant remember and I apologize ... Read More DealerRater - Aug 23, 2026
I always appreciate the detailed care and attention that I received from Kevin Eng when I bring my car in for service.
Sierra Honda is great! Always a very well kept environment, with the most helpful and accommodating staff. But I always come back for Kevin! He is the absolute best, he always explains everything in a way that is simple but thorough. He is personable and never makes me feel overwhelmed in any way. My car is also running very well so the tech’s definitely know what they are doing back there! Highly recommend 10/10 star experience!
Appreciate the team at Honda. The work they perform is always great. The person that answers the phone could speak up a bit, it is very hard to hear her voice. Billy was great to work with and I appreciate him going over the service items and packages with me. Thank you!
I brought my car in to get my side mirror fixed. I saw that they actually felt bad after I told them what happened which I feel usually doesn't happen ag dealerships. Initially, they said they had to order the part and it would come the next day which was fine with me. However, they took an extra step to call dealerships nearby to see if they had the part and they did! So I got to get my car back all fixed up on the same day.
Danny was very helpful and knowledgeable about the car I was interested in. I ended up buying the car I test drove, and the process was smooth and pleasant.
Vanessa was very helpful Why are you asking for minimum words. Should not make me used that many
Mr. Robert was very helpful and cordial. He answered all my questions. Also, the man who greeted me that morning was stellar. I wish I knew his name. If I could suggest one thing is this: don’t blast the music too loudly.
Fast, reliable service. I need A12 service on my Honda CR-V and I got it.
Great customer service and quick to navigate to purchase a new vehicle and great deal
Robert was an amazing help, made the transaction so seamless. I did have a concern regarding my vehicle bumper and was quick to reply and come up with solutions.
I initially experienced an issue with Sierra Honda, but I was impressed by how promptly and professionally they addressed my concerns. Their team took immediate action to resolve the problem and ensure that my vehicle was properly repaired. I appreciate their commitment to customer service and their willingness to make things right. Overall, they handled the situation very well, and I’m thankful for their professionalism and assistance.
Honda Monrovia was great and easy to work with. Eddie was the best to buy a card from he listened to what you wanted and helped us get the deal we were looking for.
I was greeted promptly by Luis when I walked and he provided great service throughout the whole process
Kevin is very nice and helpfully, The service was good and the timeline was very good
Kevin is excellent, the service is outstanding,, timing is good. The delivery of the service was good
As always, Billy took great care of me and my car, and was very happy to help explain all the costs and services that were needed and were optional
Had a huge nail in my tire and Kevin at Sierra Honda took me right in and fixed my car. Competitively priced and great fast work.
Great service from Kevin with my vechile. Quick and efficient, friendly and very helpful. Will come back and request Kevin as my service rider.
Mike was very friendly, patient, and helpful throughout the entire process. I had a lot of questions and there were several things I wanted to understand before making a decision, but he never made me feel rushed or pressured. He took the time to explain everything clearly, answered my questions patiently, and made sure I felt comfortable with the purchase.
What I appreciated most was how professional and easygoing he was. Buying a car can be stressful, especially when there are a lot of numbers, paperwork, and decisions involved, but Mike made the process much easier to handle. He stayed ... Read More DealerRater - Aug 16, 2026
Dee & I really appreciated Danny's warm welcome and the follow through of his colleagues.
Great experience! Kevin is always kind and willing to help out in a genuine way. His estimated time was spot on and I was in and out for my service quickly.
Had an excellent experience. Purchasing the car was very smooth. Negotiating the price was a very efficient process. I was treated very professionally.
Had an excellent experience. Purchasing the car was very smooth. Negotiating the price was a very efficient process. I was treated very professionally.
They do not work with people. With a 790 credit score i had to pay $8000 on a buy out of $2050.00.from my lease.
Bill explained well what recommend to get service for my car. I saw the status of my car if the service is done it was done for 30mins but Bills took forever to get the paperwork done. I got there at 1030 and didn’t left Honda 1245 so annoying it mostly took my afternoon waiting
They were efficient and courteous and they finished the service ahead of the anticipated time.
She was amazing!!! I have worked with her before and she has always been helpful and nice. She knows exactly how to help someone without pushing them
Kevin Eng at Sierra Honda always provides us with excellent customer service. Our experience with him last week was no exception. He is friendly, courteous, and makes sure we understand what needs to be done and why. We very much appreciate his professionalism, knowledge, and kindness.
Great experience. Kelvin delivered exceptional service. I would recommend to everyone in the area needing work done on their Honda.
It was my first time there. Didn’t know where to check in. Didn’t get acknowledged by the first employee who saw me. The service advisor was friendly and professional. When I picked up my car wasn’t sure who to check in with. Waited at cashier for like 5 minutes no one acknowledged me. Parking in service area is horrible. You have 2 choices back up and risk potential of hitting a car or go around the building with narrow areas. Overall good service.
It was disappointing that I scheduled to have not only my first service but also to address some technical issues in which I addressed over the phone when setting up the appointment and when they called to confirm I would be going in to be told they don’t have time and to schedule for another day. I never had this type of service with Toyota so it’s so disappointing.
They always do a great job, are professional and nice to work with. I have taken my Hondas to this dealership for over 20 years! They always fix the problem!
As usual, Kevin Eng and Sierra Honda took excellent care of my car in this follow-up service visit.
I can't say much, as I have not often requested service from this dealership. However, the offices appeared to be neat and clean, and the various agents seemed efficient at what they were doing at the time.
Excellent customer service from the service dept. They gave a prompt status on the status of repair.
