Customer Testimonials
My handler was very Knowledgeable and made the experience very easy. Went in for oil change
Excellent service especially with Billy service advisor! Thank you Billy for making it happen! Appreciate it!
Robert was very courteous and addressed my concerns. He also helped arranged a loaner so I didn’t need to worry about the transportation. I would say your dealership provides nothing but the best in terms of customer service.
Great first time Buyer experience. Luis was the best. Was in good hands. Would recommend this dealer.
Great first time Buyer experience. Luis was the best. Was in good hands. Would recommend this dealer.
Everyone was very helpful and cheerful. My salesperson was Genesis and she went out of her way to make my experience go well.
Professional and caring team! I feel valued from the moment I pull in for service!
Great service. Kevin explained everything well and kept in contact every step of the process.
Excellent customer service from beginning to end. I would recommend to family and friends. Top notch
Kevin is great. I’ve been helped by Kevin before. He always keeps me updated and informed. He’s helpful and trustworthy.
I had a really great experience here at Sierra Honda. Oscar, Joe, and Yiwen really made this a quick and easy process. I'm in love with my new Honda Pilot and it's all thanks to them! I've been coming to Sierra Honda for 8 years now and will continue to come and refer my family to. Thank you!!!
The service we received was delivered in a timely fashion and was comprehensive. We were also alerted to a problem with rats we didn’t know we had. Everybody was helpful and professional.
Kevin Eng was wonderful! He was very professional and at the same time very warm and helpful. I felt very much at home at Sierra Honda because if Kevin. Kevin helped me on another occasion and I requested his help on this visit!
Kevin was great. He explained everything clearly and made sure all my questions were answered. Thank you!
Sierra Honda has great customer service, with no pressure to buy unnecessary services from reps. would highly recommended.
My experience at Sierra Honda has been the best from the start when I purchased my car here. Today was my first time getting my car serviced and I had the best service with Billy T. He did his best to connect with me and answer any questions I had. The timeframe was exactly as presented. I will be returning for my next service on my car. Thank you!
Good and fast service. Vanessa Pinon, from the services department, is very kind; she cares about her clients and strives to provide good service.
Everyone was very helpful & kind. Couldn’t have asked for a better experience & very happy with my purchase
Great dealership great people great advisors I go back again in a few years on
I had a great experience with Honda Service, thanks to Kelvin! He was extremely friendly, professional, and helpful throughout the entire process. He made sure my car was serviced quickly and efficiently, and I really appreciated the extra touch of having my car cleaned before I picked it up. It’s the little things that make a big difference! Excellent customer service from start to finish. I highly recommend asking for Kelvin if you bring your vehicle in for service. Thank you for making the experience so easy and pleasant!
I'm taking this opportunity to recognize and commend an exceptional auto salesperson named Derek Talbird for providing an outstanding customer experience. From the beginning, his knowledge, professionalism and sincere approach stood out. He took time to explain the options, answer questions thoroughly and provide helpful information without ever making me feel pressured or steered in one direction or another. What I appreciated the most was his genuine willingness to educate rather than sell, allowing me to make an informed decision at my own pace. His patience, honesty and respectful demeanor made my entire experience refreshing and enjoyable. Exceptional customer ... Read More DealerRater - Nov 6, 2026
Kevin Keng did an amazing job addressing my concerns at Sierra Honda in Monrovia. He was professional, helpful, and made sure my concerns were taken care of. I truly appreciate his excellent customer service and would definitely recommend him!
Attendant was courteous and listened to my questions. Thank you very much. Thank you much.
Billy Tam was very attentive and explained the work needed for my car. He gave me regular updates throughout the day and the service was prompt.
I came in off a recommendation from a friend. I had yet to find a servicer for my car and was always nervous due to not knowing much about cars. I felt very at home and everyone was extremely kind and helpful and didn’t pressure me into things I didn’t want. I will definitely be continuing my services here. Robert was very helpful and the communication was great!
My service tech, Andreh, was great. He helped me understand exactly what was being recommended for my car and what would be covered.
Brenden was an excellent salesman. Big shout out to him. I would go back for sure.
We were happy with our salesman, Luis. He was polite, helpful and answered all our questions to our satisfaction. The dealership was nice. The other people were friendly and the place was clean. We were given a decent out the door price which made the whole process a lot more enjoyable.
Great customer accommodation & trustworthy service/repairs. Not unreasonably priced. There is not anything else to say.
Branden Ashram made my experience quick and pleasant. The deal was promised over the telephone was exactly when I arrived to pick it up.
Really good Customer Service we had a really good experience Rosa is a very nice!!
Fantastic service Danielle was a great helping me.Always keeping me informed how my car was going. Giving advice about places yo est around dealership thanks
Brenden went above and beyond to make this deal happen. It was a great experience. I highly recommend you show up because Brenden the sales rep will make the deal happen.
Excellent customer service provided by sales, Oscar and Cameron! They were always attentive and professional, and that made everything easier for me to purchase the car!
Salesperson Brendan was courteous, professional, and a pleasure to work with. I’ll definitely recommend to family.
I had a good experience with Sierra Honda. The staff were friendly, kept me updated throughout the process, and answered all my questions. They replaced my car battery at no charge since it was still under warranty, and the job was completed quickly. I also appreciated that they arranged transportation to and from my home, so I didn’t have to wait at the dealership. Overall, the service was efficient, convenient, and well handled.
My experience was great shopping for my car. I felt no pressure very comfortable. Terrence was amazing. Very patient and got me into the car that I love and wanted. Thanks Terrence!!
My experience with the lease buyout process at this dealership was disappointing, primarily due to the amount of time it took and the pressure I felt to purchase additional products. The process took well over two hours, and what should have been a straightforward financing and documentation process became unnecessarily stressful.
Vincent was friendly, but unfortunately, he was overly persistent in trying to sell me a warranty and maintenance package. I explained several times that I was only interested in financing my lease buyout, yet he continued to push these additional products. His approach eventually became frustrating and felt aggressive ... Read More DealerRater - Oct 25, 2026
Service advisor was very nice and informative about the srvice. Service was quick and in timely manner.
Great customer service. Detailed in explaining step by step what the appt will entail for my car.
Kevin has been awesome every single time I have come in - he is always friendly, helpful and conveys what services my car needs - I wouldn't go anywhere else
I’ve had a horrible experience in the past, which led me to start taking my vehicle to the West Covina location instead. However, when I saw that this location was offering a special, I decided to give them another chance, and I’m glad I did!
My service advisor, Vanessa, was professional, courteous, and attentive throughout the entire process. Unlike my previous interaction with another advisor, Vanessa made me feel valued as a customer.
She exceeded my expectations and turned what could have been another frustrating visit into a positive one. She made my visit a much better experience, ... Read More DealerRater - Oct 23, 2026
Dealership worked with me to get my car running as soon as possible and also provided me a courtesy car.
I arrived for my service appointment and was immediately greeted by a staff member inside the service bay. I was then assisted by Robert. He was professional and efficient in taking care of everything. He kept me updated on the status throughout the service of my vehicle. Everyone I spoke to by phone at Sierra Honda was also professional and courteous, which is important to me as a customer.
The Service I received from Robert was great and the associates are very nice my recommendation is very high. I will continue to have my car serviced at this location due to the service I received.
The service advisor was professional and courteous. Overall the dealership personnel were attentive and nice.
Muy buen servicio, todo el personal muy amable y resuelven el problema siempre que pueden
Great job adding the accessories that I ordered which included the rear spoiler and black logos and black wheels.
Amazing customer service! He was really helpful and nice, so I would recommend him to my family and friends.
I had a great experience buying my car here. My salesperson Brenden was knowledgeable, patient, and zero pressure. He walked me through all the features and the pricing was completely transparent with no hidden markup. Vincent also made the paperwork fast and smooth and has great communication and deals! I would definitely recommend this dealership to my friends and family.
Persons working at dealership are all very nice and accommodating. Very knowledgeable about Jonda cars
It's a beautiful new facility. The staff is friendly and very knowledgeable. I'm very pleased with the work they've done recently on my Civic Sport. I highly recommend Sierra Honda.
The experience was good, but I had to beg them to send me the paperwork through email.
The staff was very friendly and made the process of buying a new car easy and pleasurable.
Excellent service, Robert was really helpful and explained everything in detail. Would go back again.
The service is always reliable, done on time, and Kevin gives me excellent personalized service.
Robert was very helpful when it came to service. The gentle man that checked me in at 7:00am had a great attitude. Thank you for the great service!
Great customer service! They always treat customers with kindness and respect when they ask for questions.
Great service, very knowledgeable employees. Robert De Leon is great. They replaced the head gasket on my Accord and did a good job. There was some dried coolant around the engine, but that is a minor issue.
Love this dealership. The staff is always so friendly and welcoming. Facility is clean and nicely put together
I hadn't visited Sierra Honda in a while but was happy to see they relocated into a larger facility. It's roomy and comfortable. An excellent customer waiting area.
Needed a routine check up and Kevin Eng at Sierra Honda Service Advisor provided optimal customer service.
I advised the salesman I dealt with in the beginning that I wanted to know the actual sales price and hate car purchasing haggling. I was not given the actual price until I was given the contract. Also, going from completely analog 2008 Honda to my first hybrid, I would have greatly appreciated having a few basics pointed out to me such as where the both menus were. All I got was put your foot on the brake and press start. Everyone I interacted with was friendly and I was happy with car I leased.
Kevin is an excellent service representative: communicative, knowledgeable, and upfront. He is a valuable employee
Sales person Derrick provided a pleasant buying experience and would definitely recommend anyone to go see him.
Oscar Linares paid close attention to my specific needs and made sure I got the best deal possible. Sierra Honda even provided a side-by-side comparison of the lease offer from another dealership. Not only did they match the offer, but they made it even better! The best part is that all taxes are included in the monthly lease payment, so there are no surprises. I truly appreciate their transparency, effort, and excellent customer service. I highly recommend Oscar Linares and Sierra Honda to anyone looking for a great car lease deal!
I had a great experience at Sierra Honda working with Kevin Eng. He provided excellent service throughout my visit, answering all my questions promptly and honestly. When I requested a complimentary car wash, he made sure it was taken care of right away. While waiting, I asked about my vehicle's trade-in value, and Kevin connected me with Ethan in used car sales, who provided a straightforward and fair quote. Overall, it was a smooth, honest, and positive experience at the dealership!
Drop off for my car way quick and efficient. Reccomendations were made but not pushed which I appreciated.
They were courteous nice and explain to me in detail what needed to be done today and in the future to Keep my vehicle running smoothie.
Appreciated that service team called to let me know that recall part arrived. Other dealerships just told me to keep calling back to see if they received the part.
It did not appear to be clearly marked where a customer pulls their vehicle into the service area. I parked in a spot outside of the service area and walked in. I waited for an employee to assist me as it was obvious I appeared lost. After no one contacted me after some time waiting, I approached an employee for assistance. My service representative was very knowledgeable and took care of me. He was great....no issues.
They did the best thing possible to win my business and make sure my experience was smooth
We had an excellent experience at Sierra Honda, thanks to Luis’s helpfulness, patience, and genuine kindness. He never pressured us, made sure the car was clean and fueled, patiently explained its features, and offered continued support by phone or text. Luis personally ensured we felt comfortable and confident before driving away, showing that he truly cared about our satisfaction. His exceptional service made the experience memorable, and we highly recommend him to family and friends.
Billy Tam was as great as always, clearly explaining the different services that are required and being very conscious about cost.
As always, Kevin provides one of the best customer service. I won't go to anyone else. It's always scary to bring your car in for service but Kevin is very good at explaining what your needs are and what can wait, etc. I always leave happy, even if I paid more than expected. It's worth the peace of mind.
Knowledgeable, helpful and good customer service. They made the experience easy and convenient. They were also very responsive.
Friendly and clear in explaining service order! Kevin Eng, is very pleasant and has always provided great customer service.
Short wait time as we as service advisor was very helpful into providing me with the service I needed.
Kevin Eng was truly amazing, helpful, and took care of all my needs quickly! Very happy and will definitely recommend him to everyone I know
Friendly and clear in explaining the service order. Time and cost estimates were clear and met.
Very nice and friendly. Good job on the car Van. The coffee is very good
It’s always easy when I go to Sierra Honda. I have complete confidence in Kevin Eng . I know my vehicle will come out better than before.
always easy to make an appointment staff very pleasant and knowledgeable Kevin Eng is very polite and patient
Oil change and four-wheel alignment has been done within time frame.every looks good.
Kevin was excellent, a true professional. My car was in an accident, and he handled the situation like a true professional. He kept me informed throughout the process, including the initial stage through pickup. He was available at all times and made my car repair easy. I recommend him and the dealership!
Service adviser Robert De Leon implemented the product update on this visit, thank you. He indicated that there is no recall at his time; they will notify for the future recalls and other services as needed.
I really like the service department .very professional robert de Leon was very helpful and would always keep me posted on my car.
I arrived there and was seen quickly. I spoke to my service advisor, Robert. He was great, addressed any questions, and confirmed pricing. Then they took my car while I waited. This was around lunchtime, so I expected it to be a little bit longer than it would be at other times, which was fine.
When they finally got to look at my car and do the inspection, they found that the valve cover was leaking oil. But since my car is still under warranty, they said that they could address it right then and there, especially since it's ... Read More DealerRater - Oct 1, 2026
I've been coming to this dealership since 2022 when I purchased a new vehicle. Great service and staff.
My sales Brandon was very helpful and reponsive from the moment i reached out. I would Highly reccommend him if someone was looking for a new vehicle.
Kevin was great. Very helpful and informative. He patiently explained all that my car needed and helped me figure out how to prioritize these repairs based on safety.
Service Rep Vanessa was very clear and helpful with explaining services that were being completed.
Robert was the person over at service department who helped me with my car. He is very professional and helpful. I would not go to anybody else.
Salesperson was excellent, very helpful and knowledgeable of all products interested in. Dealership provided fair value for trade in and dealership went out of their way to obtain the vehicle in model and color I wanted. Was unhappy with the fact that third party warranty was offered instead of preferred Honda Care plan as first option, but dealer supported conversion to Honda Care with appropriate refund once I identified the discrepancy and discussed with them for correction. Think this is more of a fault of Honda Corporation in general for allowing dealerships to authorize more expensive third party options and ... Read More DealerRater - Sep 27, 2026
The cost for oil change is too high. The coupon says $69 for the change,filter, etc. But when I arrived I was told labor to do the change was extra. The $69!was just for the oil itself. This is not truth in advertising, plus it was way too expensive. I was told the same thing when a lady called to ask about my experience. I have always had the service for my car done at your dealership but I’ll have to start shopping around next time.
Prices of services to expensive, the people are nice and willing to help. But expensive
Salesman was kind patient, during my shopping for car i had a few things come up and was unable to continue. But Salesman was available where we left off! Alot of back and forth. I was very happy with his patients.
Thank you Kevin for taking us in a short notice we really appreciate a lot.
Great experience from start to finish! The staff was friendly, professional, knowledgeable, and made the entire car-buying process easy and stress-free.
Very accommodating for my first service appt at this dealership. Everyone was welcoming and friendly.
